Privacy Policy

1. Introduction

Carolina Blind Crafters (“Carolina Blind Crafters,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us when you visit our website at www.carolinablindcrafters.com or interact with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you contact us for inhome consultations, product information, or other services related to blinds, shades, shutters, and window treatments.

By using our website or providing information to us, you agree to the practices described in this Privacy Policy.

2. Who We Are and How to Contact Us

Carolina Blind Crafters is a family-owned window treatment company serving the greater Charlotte and Raleigh–Durham areas of North Carolina.

Business name: Carolina Blind Crafters, LLC

Website: www.carolinablindcrafters.com

Charlotte office (by appointment only):

4746 Sweden Rd. Suite A2
Charlotte, NC 28273

Raleigh office (by appointment only):

3200 Glen Royal Rd. Ste 106
Raleigh, NC 27617

Email for privacy and general inquiries: customerservice@carolinablindcrafters.com

Phone – Charlotte: 7049601799

Phone – Raleigh: 9197474963

If you have questions about this Privacy Policy or our data practices, you can contact us using the details above.

3. Information We Collect

We collect information that you provide directly to us and information that is collected automatically when you use our website.

3.1 Information You Provide

You may provide information to us when you:

  • Submit a contact form or request a free in-home consultation through our website.
  • Call our offices to ask questions or schedule services.
  • Request additional information about our blinds, shades, shutters, or other window treatments.
  • Communicate with us by email, phone, or other channels, including testimonials or reviews you choose to share.

This can include:

  • Contact details (name, email address, phone number, city/area).
  • Property-related information you share (type of home or business, number and type of windows, style preferences, budget range).
  • Appointment and project details (consultation dates, measurements, selected products and options, installation information).
  • Any other information you choose to provide in free-text fields or conversations.

3.2 Information Collected Automatically

Like most websites, our site may automatically collect certain technical information when you visit, such as:

  • IP address and approximate location (at a city or region level).
  • Browser type and version, device type, operating system, and similar technical data.
  • Pages visited, time and date of visits, time spent on pages, and referring or exit pages.

This information is typically collected through cookies or similar technologies and is used in aggregate to help us understand how visitors use our site and to improve our content and user experience.

4. How We Use Your Information

We use the information we collect for purposes including:

  • Providing and scheduling our services, such as free inhome consultations, product recommendations, and installation of blinds, shades, and shutters.
  • Responding to your inquiries, questions, and requests for quotes or additional information.
  • Preparing proposals, measurements, and orders tailored to your home or business.
  • Managing customer relationships, including follow-up communication, service updates, and support.
  • Improving our website, content, and services based on how visitors interact with our pages.
  • Maintaining internal records such as appointment histories, installation details, and feedback.
  • Complying with applicable legal obligations and protecting our rights and the rights of our customers.

If we send marketing communications (for example, occasional updates about our services or special offers), we will do so in accordance with applicable law and your communication preferences.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Help the site function properly and remember certain preferences.
  • Understand how visitors interact with our pages so we can improve navigation and content.
  • Support basic analytics and performance measurement.

You can usually adjust your browser settings to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not function as intended.

6. How We Share Information

We do not sell your personal information. We may share information in the following limited circumstances:

  • Service providers: With trusted thirdparty vendors who perform services on our behalf, such as website hosting, email or scheduling tools, or other business support services, under appropriate confidentiality and data protection commitments.
  • Business operations: As needed to coordinate consultations, installations, and product orders (for example, with manufacturers or logistics providers that help fulfill your order).
  • Legal compliance: When we believe disclosure is necessary to comply with a legal obligation, respond to lawful requests, protect our rights, property, or safety, or protect our customers or the public.
  • Corporate events: In connection with a merger, acquisition, or other business transaction involving Carolina Blind Crafters, where permitted by law.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our services and complete projects.
  • Maintain records of past installations and consultations for quality assurance and customer support.
  • Comply with legal, tax, and accounting requirements.

When information is no longer needed, we take reasonable steps to delete or anonymize it, in line with applicable law.

8. Your Choices and Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, such as rights to:

  • Access or request a copy of the personal information we hold about you.
  • Request that we correct or update inaccurate information.
  • Request deletion of certain information.
  • Object to or restrict certain types of processing.

To exercise any of these rights or to ask questions about your information, please contact us at customerservice@carolinablindcrafters.com or using the postal addresses listed above.

9. Children’s Privacy

Our website and services are intended for adult homeowners, renters, and businesses, and are not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can take appropriate steps to delete it.

10. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information under our control from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Third-Party Websites

Our site may include links to thirdparty websites or services, such as review sites or social media pages, that are not operated by Carolina Blind Crafters. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing them with information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The “Last updated” date at the top of this page indicates when it was most recently revised. Your continued use of our website after an update means you accept the revised policy.